PITTSBURGH, PA – The landscape of education has changed in the last decade, and even more so in the last 24 months. Technology has become integral to education, 71% of US students claim to use laptops in the classroom ( McKinsey). In 2016, the self-paced eLearning industry made up $46.67 billion of the global market share, and by 2022, that number is projected to exceed $243 billion ( Statista). It’s clear that education technology, also known as EdTech, has seen many changes and challenges but one thing stands out — the industry is expected to continue to grow with an even stronger focus on technology, which means there will be a high demand for individuals who can support it.
SmarterServices has been at the forefront of EdTech for two decades, serving unmet market challenges facing learners, instructors, institutions, and organizations. They have provided continued support over the last two decades, as one employee, Rachel Sipper, celebrates her 15th anniversary at SmarterServices within her EdTech role as Tech Support Specialist.
Sipper has a background in website design and was referred to SmarterServices based on her design work. She has been with SmarterServices since the company’s inception and has seen it from a company of fewer than 5 employees to over 50 employees nationwide. When Sipper first took on her role, she started providing support through an email-based ticket submission process, providing technology solutions to teachers and students alike. As the SmarterServices team grew and product offerings expanded, the support team’s workload increased from 1,000 tickets per month to 500 tickets per day. But that never deterred Sipper.…Read More